We attach great importance to privacy. The collection and processing of your personal data is done in compliance with the applicable data protection law
Regulations, in particular the General Data Protection Regulation (DSGVO).
1 person responsible
Person responsible for the collection, processing and use of your personal data in
Meaning of Art. 4 No. 7 GDPR is:
Encore Communications UG (limited liability)
Telephone: +49 - 2234 - 9799514
2 General purposes of processing
For the mere viewing of our website, it is not necessary that you provide personally identifiable information. Just to be able to provide the usual services of a trading company, we need your personal data. This includes the delivery of ordered goods or information material and the answering of individual inquiries. If you commission us for these services, we only collect and store your personal data as far as it is necessary to carry out the process. For this it may be necessary to pass on your personal data to third parties, which we use as vicarious agents for the execution of the contract. These are z. B. Transport companies or other service providers. If we also undertake actions or provide services, we ask at the appropriate place on our website to collect and store your personal information. These include:
· Sending the newsletter
· Creditworthiness or age check
· The use of certain payment methods
· Personalization of our website
· Other services and offers whose data collection requires your express consent.
After completion of the contract, your data will be blocked and deleted after expiry of the tax and commercial regulations, unless you have expressly consented to any further use of data. If you have registered with your e-mail address for our newsletter, we will use your e-mail address also beyond the execution of the contract for our own advertising purposes until you unsubscribe from the newsletter.
3 What data we use and why
The hosting services we use are designed to provide the following services: infrastructure and platform services, computing capacity, storage and database services, security services, and technical maintenance services we provide
Use the purpose of operating the website. Here we, or our hosting provider, process inventory data, contact data, content data,
Contract data, usage data, meta-and communication data of customers, prospects and visitors of this website based on our legitimate interests in an efficient and secure provision of our website in accordance with. Art. 6 para. 1 p. 1 f) DSGVO i.V.m. Art. 28 GDPR.
3.2 access data
We collect information about you when you use this website. We automatically collect information about your usage and interaction with us and register information about your computer or mobile device. We collect, store and use data about every access to our website (so-called server log files). Access data includes:
- Name and URL of the retrieved file
- Date and time of the call
- transferred amount of data
- message about successful retrieval (HTTP response code)
- browser type and browser version
- Operating system
- Referer URL (i.e. the previously visited page)
- Websites that are accessed by the user's system through our website
- Internet service provider of the user
- IP address and the requesting provider
We use this log data without assignment to you or other profiling for statistical evaluations for the purpose of operation, security and optimization of our website, but also for the anonymous recording of the number of visitors to our website (traffic) and the extent and nature of Use of our website and services, as well as for billing purposes, to measure the number of clicks received from cooperation partners. Based on this information, we can provide personalized and location-based content, analyze traffic, troubleshoot and improve our services.
This is also our legitimate interest in accordance with Article 6 paragraph 1 p. 1 f) GDPR. We reserve the right to retrospectively review the log data if, on the basis of concrete evidence, there is a legitimate suspicion of unlawful use. We store IP addresses in the logfiles for a limited period if necessary for security purposes or
for the provision of services or the billing of a service is necessary, for. Eg if you use one of our offers. After termination of the order process or after receipt of payment, we will delete the IP address if it is no longer required for security purposes. We store IP addresses even if we have a specific suspicion of a crime in connection with the use of our website. In addition, as part of your account, we save the date of your last visit (for example, when registering, logging in, clicking links, etc.).
We use so-called session cookies to optimize our website.
A cookie is a small text file, which is sent by the respective servers when visiting a website and is cached on your hard disk. As such, this file contains a so-called session ID, with which various requests from your browser can be assigned to the shared session. This will allow your computer to be recognized when you return to our website. These cookies are deleted after you close your browser. They serve e.g. to be able to use the shopping cart feature across multiple pages.
We also use a small amount of persistent cookies (also small text files stored on your device) that remain on your device and allow us to recognize your browser the next time you visit it. These cookies are stored on your hard drive and delete themselves after the given time. Their lifespan is 1 month to 10 years. So we can make our offer more user friendly, effective and secure
and, for example, show you information tailored to your interests on the page.
- Log-in information
- Language settings
- entered search terms
- Information about the number of visits to our website and use of individual features of our website.
If the cookie is activated, it will be assigned an identification number and no assignment of your personal data to this identification number will be made. Your name, IP address or similar data that would allow the cookie to be associated with you will not be included in the cookie. Based on the cookie technology, we only receive pseudonymous information, for example, which pages of our shop were visited, which products were viewed, etc.
Of course, you can also view our websites without cookies, in the following ways: Users can disable the use of the DART cookie by accessing the privacy policies of Google's ad network and content network.
3.4 Data to fulfill our contractual obligations
We process personal data that we need to fulfill our contractual obligations, such as name, address, e-mail address, ordered products, billing and payment data. The collection of this data is required for the conclusion of the contract. The deletion of the data takes place after expiry of the warranty periods and legal retention periods. Any data associated with a user account (see below) will in any case be retained for the time this account is maintained. The legal basis for the processing of this data is Art. 6 (1) sentence 1 b) GDPR, because this data is needed so that we can fulfill our contractual obligations to you.
3.5 Customer Account
You can create a customer account on our website. If you wish this, we need the personal data requested during the login. Later logins will only require your email or username and the password you have chosen.
For the new registration, we collect master data (eg name, address), communication data (eg e-mail address) and payment data (bank details) as well as access data (user name and password). In order to ensure your proper registration and to prevent unauthorized log-ins by third parties, you will receive an activation link by e-mail after your registration in order to activate your account. Only after registration has been completed, we will permanently store the data transmitted by you in our system.
You can have a once created user account deleted from us at any time, without any costs other than the transmission costs according to the basic rates. A textual message to the contact details referred to in point 1 (eg e-mail, fax, letter) is sufficient. We will then delete your stored personal data, as far as we do not have to save them for the processing of orders or due to legal storage requirements. The legal basis for the processing of this data is your consent in accordance with Art. 6 (1) sentence 1 a) GDPR.
To subscribe to the newsletter you will need the data requested in the registration process. The registration for the newsletter will be logged. After logging in, you will receive a message on the specified email address requesting confirmation of your registration ("Double Opt-in"). This is necessary so that third parties can not register with their email address. You can always revoke your consent to receive the newsletter and thus unsubscribe from the newsletter.
To send our newsletter, we use the e-mail tool CleverReach, which is operated by CleverReach GmbH & Co. KG, Rastede, Germany. Your data is also stored by CleverReach. CleverReach offers evaluation options on how the newsletters are opened and used. Your data will not be passed on to other third parties for the receipt of the IR newsletter and CleverReach does not acquire any right to transfer your data.
We save the registration details as long as they are needed for sending the newsletter. The logging of the application and the shipping address are stored as long as there was an interest in the proof of the originally given consent, as a rule, these are the limitation periods for civil claims, thus a maximum of three years. Legal basis for sending the newsletter is your consent acc. Art. 6 (1) sentence 1 a) in conjunction with Art. 7 DSGVO in conjunction with § 7 (2) no. 3 UWG. Legal basis for logging the application is our legitimate interest in proving that the shipment is made with your consent
has been. You can cancel the registration at any time, without incurring any costs other than the transmission costs according to the basic rates. A textual message to the contact details referred to in point 1 (eg e-mail, fax, letter) is sufficient. Of course, you will also find in every newsletter an unsubscribe link.
3.7 Product recommendations
Regardless of the newsletter, we will send you regular product recommendations by e-mail. In this way, we will provide you with information about products from our offering that you may be interested in based on your recent purchases of goods or services from us. We comply strictly with the legal requirements. You can object to this at any time without incurring any costs other than the transmission costs according to the basic tariffs. A textual message to the contact details referred to in point 1 (eg e-mail, fax, letter) is sufficient. Of course, you will also find an unsubscribe link in every e-mail. Legal basis for this is the legal permission according to Art. 6 Abs. 1 S. 1 f) DSGVO in connection with § 7 Abs. 3 UWG.
3.8 E-Mail contact
When you contact us (eg via contact form or e-mail), we process your details for the processing of the request as well as for the case that follow-up questions arise. If the data processing takes place for the execution of pre-contractual measures, which take place upon your request, or, if you are already our customer, for the execution of the contract, the legal basis for this data processing is Art. 6 para. 1 p. 1 b) DSGVO. We process further personal data only if you consent to it (Article 6 (1) sentence 1 a) GDPR) or we have a legitimate interest in the processing of your data (Article 6 (1) sentence 1 f) GDPR) , A legitimate interest lies z. For example, responding to your email.
3.9 Facebook plugins (like button)
If you do not wish Facebook to associate your visit to our pages with your Facebook user account, please log out of your Facebook user account.
Your privacy settings on Twitter can be changed in the Account Settings at: http://twitter.com/account/settings.
3.11 Google AdWords Conversion Tracking
We use the Google AdWords online advertising program and, as part of Google AdWords, Google LLC conversion tracking, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google"). We use the offer of Google Adwords to draw attention to our attractive offers with the help of advertising materials (so-called Google Adwords) on external websites. In relation to the data of the advertising campaigns, we can determine how successful the individual advertising measures are. We are interested in showing you advertisements that are of interest to you, to make our website more interesting to you and to achieve a fair calculation of advertising costs.
The conversion tracking cookie is set when a user clicks on a Google-served AdWords ad. Cookies are small text files that are stored on your computer system. These cookies usually lose their validity after 30 days and are not used for personal identification. If the user visits certain pages of this website and the cookie has not expired yet, Google and we can recognize that the user clicked on the ad and was redirected to this page. Each Google AdWords customer receives a different cookie. Cookies can not be tracked through AdWords advertisers' websites. The information gathered using the conversion cookie is used to generate conversion statistics for AdWords advertisers who have opted for conversion tracking. Customers are told the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, they do not receive information that personally identifies users. If you do not want to participate in tracking, you can block this usage by disabling the Google Conversion Tracking cookie through its Internet browser under User Preferences. You will not be included in the conversion tracking statistics. We use Google Adwords based on our legitimate interest in a targeted advertising gem. Art. 6 para. 1 lit. f DSGVO.
US-based Google LLC is certified under the US Privacy Shield, which ensures compliance with the level of data protection in the EU.
You can permanently deactivate cookie cookies by blocking them by setting your browser software accordingly or by downloading and installing the browser plug-in available under the following link:
4 Google Analytics
We use Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies", text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about the use of this website by the site visitors are usually transmitted to a Google server in the USA and stored there. This is also our legitimate interest in accordance with Article 6 paragraph 1 p. 1 f) GDPR. Google has submitted to the Privacy Shield Agreement between the European Union and the United States and certified. As a result, Google agrees to comply with the standards and regulations of European data protection law. You can find further information in the following linked entry:
We have activated IP anonymization on this website (anonymizeIp). As a result, your IP address will be shortened by Google beforehand within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. Google will use this information on our behalf to evaluate your use of the website, to compile reports on website activity, and to provide us with other services related to website activity and internet usage.
The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by a corresponding setting of your browser software; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible.
You may also transfer the information generated by the cookie and your use of it
Website-related data (including your IP address) to Google and the processing of this data
Google by using the browser plug-in available at the following link
Download and install: http://tools.google.com/dlpage/gaoptout?hl=de.
As an alternative to the browser plugin or within browsers on mobile devices, you can access the
click the following link to set an opt-out cookie, which will be collected by Google Analytics
prevented within this website in the future (this opt-out cookie works only in this
Browser and only for this domain. Delete the cookies in your browser, you need this
Click Link Again: Disable Google Analytics
5 storage duration
Unless specifically stated, we store personal data only as long as necessary to fulfill the purposes pursued. In some cases, the legislator provides for the retention of personal data, for example in tax or commercial law. In these cases, the data will be stored by us only for these legal purposes, but not otherwise processed and deleted after expiration of the statutory retention period.
6 Your rights as data controller
Under applicable law, you have various rights to your personal information. If you would like to assert these rights, please send your request by e-mail or by post with a clear identification of your person to the address specified in section 1. Below is an overview of your rights.
6.1 Right to confirmation and information
You have the right to clear information about the processing of your personal data. In detail:
You have the right at any time to obtain confirmation from us as to whether personal data relating to you is being processed. If this is the case, you have the right to ask us for free information about your personal data stored together with a copy of this data. Furthermore, there is a right to the following information:
1. the processing purposes;
2. the categories of personal data being processed;
3. the recipients or categories of recipients to whom the personal data have been disclosed or are still being disclosed, in particular to recipients in third countries or to international organizations;
4. if possible, the planned duration for which the personal data are stored or, if this is not possible, the criteria for determining that duration;
5. the right of rectification or erasure of personal data concerning you or restriction of processing by the controller or a right to object to such processing;
6. the existence of a right of appeal to a supervisory authority;
7. if the personal data is not collected from you, all available information about the source of the data;
8. the existence of automated decision-making including profiling in accordance with Art. 22 (1) and (4) GDPR and - at least in these cases - meaningful information about the logic involved, as well as the implications and intended effects of such processing for you. If personal data are transmitted to a third country or to an international organization, you have the right to be informed about the appropriate guarantees under Art. 46 GDPR in connection with the transfer.
6.2 Right to rectification
You have the right to demand that we correct and, if necessary, complete your personal data.
You have the right to demand immediate correction of incorrect personal data concerning you. Taking into account the purposes of processing, you have the right to request the completion of incomplete personal data, including by means of a supplementary statement.
6.3 Right to be deleted ("Right to be forgotten")
In a number of cases, we are required to delete your personal information.
According to Art. 17 (1) GDPR, you have the right to ask us to delete your personal data without delay and we are obliged to delete your personal data immediately if one of the following reasons applies:
1. The personal data are no longer necessary for the purposes for which they were collected or otherwise processed.
2. They revoke their consent on which the processing was based in accordance with Article 6 (1) sentence 1 a) GDPR or Article 9 (2) (a) GDPR and there is no other legal basis for the processing.
3. In accordance with Art. 21 para. 1 DSGVO, you object to the processing and there are no prior justifiable reasons for the processing, or you object to the processing according to Art. 21 (2) GDPR.
4. The personal data were processed unlawfully.
5. The deletion of personal data is required to fulfill a legal obligation under Union or national law to which we are subject.
6. The personal data were collected in relation to information society services offered pursuant to Art. 8 (1) GDPR.
If we have made the personal data publicly available and if we are obliged to delete it in accordance with Art. 17 (1) GDPR, we shall take appropriate measures, including technical ones, for data controllers who are responsible for the personal data, taking into account the available technology and the implementation costs Process Data, informing you that you have requested deletion of any links to such personal information or copies or replications of such Personal Information.
6.4 Right to restriction of processing
In a number of cases, you may request that we restrict the processing of your personal information.
You have the right to require us to restrict processing if any of the following conditions apply:
1. The accuracy of your personal information is contested by you for a period of time that allows us to verify the accuracy of your personal information.
2. the processing is unlawful and you have objected to the deletion of personal data and have instead requested the restriction of the use of personal data;
3. we no longer need your personal data for the purposes of processing, but you need the data to assert, exercise or defend your rights, or
4. You have objected to the processing according to Art. 21 (1) GDPR, as long as it is not certain that the justified reasons of our company outweigh yours.
6.5 Right to Data Portability
You have the right to receive, transmit or transmit any personal data relating to you in a machine-readable manner.
You have the right to receive the personal information you provide to us in a structured, common and machine-readable format, and you have the right to submit that information to another person without hindrance, provided that
1. processing on consent pursuant to Art. 6 (1) sentence 1 a) GDPR or Art. 9 (2)
a) GDPR or based on a contract pursuant to Art. 6 (1) sentence 1 (b) GDPR; and
2. the processing is done using automated procedures.
In exercising your right to data portability in accordance with paragraph 1, you have the right to obtain that the personal data are transmitted directly by us to another person responsible, as far as this is technically feasible.
6.6 Right to object
You have the right to object to the lawful processing of your personal data by us if this is based on your particular situation and if our interests in processing do not prevail.
You have the right to object at any time to the processing of personal data concerning you pursuant to Article 6 (1) sentence 1 (e) or (f) GDPR for reasons arising from your particular situation; this also applies to profiling based on these provisions. We no longer process personal information, unless we can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or the processing is for the purposes of asserting, exercising or defending legal claims. If personal data are processed by us in order to operate direct mail, you have the right to object at any time to the processing of personal data concerning you for the purpose of such advertising; this also applies to profiling insofar as it is associated with such direct mail. You have the right, for reasons arising from your particular situation, to object to the processing of personal data concerning you for scientific or historical research purposes or for statistical purposes under Article 89 (1) of the GDPR Unless the processing is necessary to fulfill a public interest task.
6.7 Automated decisions including profiling
You have the right not to be subjected to a decision based solely on automated processing - including profiling - that will have legal effect or similarly affect you in a similar manner. There is no automated decision-making based on personal data collected.
6.8 Right to revoke a data protection consent
You have the right to revoke your consent to the processing of personal data at any time.
6.9 Right to complain to a supervisory authority
You have the right to complain to a supervisory authority, in particular in the Member State of your place of residence, your place of work or the place of the alleged infringement, if you believe that the processing of your personal data is unlawful.
7 data security
We make every effort to ensure the security of your data within the framework of applicable data protection laws and technical possibilities.
Your personal data will be transmitted encrypted with us. This applies to your orders and also to the customer login. We use the coding system SSL (Secure Socket Layer), but point out that the data transmission in the Internet (for example, when communicating by e-mail)
Vulnerabilities may have. A complete protection of the data from access by third parties is not possible.
To safeguard your data, we maintain technical and organizational security measures in accordance with Art. 32 DSGVO, which we always adapt to state-of-the-art technology. We also do not warrant that our offer will be available at specific times; Disturbances, interruptions or failures can not be excluded. The servers we use are regularly backed up carefully.
8 Disclosure of data to third parties, no data transfer to non-EU countries
Basically, we only use your personal data within our company. If and to the extent that we involve third parties in the performance of contracts (such as logistics service providers), these personal data will only be received to the extent that the transmission is required for the corresponding service. In the event that we outsource certain parts of the data processing ("order processing"), we contractually obligate processors to use personal data only in accordance with the requirements of data protection laws and to ensure the protection of the data subject's rights. Data transmission to agencies or persons outside the EU outside of the case referred to in paragraph 4 does not take place and is not planned.
9 Data Protection Officer
If you have any questions or concerns about data protection, please contact our data protection officer under point 1 mentioned contact details.